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Howard Gitlow Uses Real-World Examples to Teach his Healthcare MBA Students Print E-mail
Written by FHInews   
Monday, 30 September 2019 14:00

Imagine if you could save your healthcare system or your own healthcare practice millions of dollars without losing quality of care. Howard Gitlow helps his students do just that. Gitlow is a professor with The University of Miami’s Business School Executive MBA in Health Management & Policy program. US News & World Report ranks it the No. 1 Health Care Executive MBA program in the U.S.

Gitlow’s course focuses on quality management and process improvement. His students are required to design and implement a project at their workplace that improves processes and saves money. He says there have been many success stories, including an oncology practice that saved $9.5 million by taking what the student learned and applying it in the real world.

“The student flow-charted his current process, saw how it was doing, found the weak points and was able to dramatically decrease the time it took to see patients, thereby saving money,” says Gitlow.

You might think that by speeding up processes quality would suffer, but Gitlow says it’s just the opposite.

“If you improve your process and get rid of delays, re-works and mistakes, you go faster with higher quality,” he says. howard gitlow

The MBA program is a three-day weekend, monthly course taught over 23 months. Participants, most of whom are busy executives and clinicians, attend from around the country and sometimes from around the world. It is accredited by the Association to Advance Collegiate Schools of Business (AACSB) and by the Commission for Accreditation in Management Education (CAMHE). It also is a member of the highly prestigious Business School Alliance for Health Management (BAHM), which is by invitation only.

“It is the flagship program of the business school,” says Gitlow. “We have some of the best faculty who know a lot about healthcare. Our students are mature and ready to soak up what is laid out before them.”

Gitlow, who has been teaching at UM for 42 years, has written numerous books and academic articles about how to improve processes. He also serves as an advisor to UM’s Lennar Foundation Medical Center.

“We focus on cooperation more than competition within the organization. We don’t demand results, we help them improve their processes to get results. We do this through the use of extrinsic and intrinsic motivators,” says Gitlow. “By using this process improvement management system they are, by far, the most profitable and productive component of the medical system.”

He teaches students ways to reduce patient no-show rates, the amount of time it takes to get a patient in and out the door, as well as wait times.

Gitlow does much of his teaching through storytelling and real-world examples, which his students not only find enjoyable, but also relevant to their own lives. Students call his examples “unique” and “entertaining” and his subject knowledge “extraordinary.”

“This is not a course you forget; this is a transformational course that you can take with you in all aspects of your life,” he says.

Last Updated on Tuesday, 01 October 2019 14:12

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